Terms & Conditions

1. INTRODUCTION

Welcome to NC-Deliveries LLC. By processing a payment and completing checkout, you are to be bound by these Terms and Conditions, Refund Policy and our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.

2. REFUND POLICY

Delivery Orders and Products: All sales for live deliveries and products are final. No refunds will be issued once an order has been processed and billed.

Damaged Items: If any none flower items during live delivery or individual products arrive damaged, customers are eligible for replacements. To request a replacement, customers must contact customer service within 24hrs of receiving the damaged items. Photographic evidence of the damage may be required to process the request. 

3. CANCELLATION POLICY

Delivery Cancellation Window: Customers may cancel their delivery as long as they have not received and order out notification. Cancellation requests made after order out is none refundable.

Product Order Cancellation: Individual product orders may be canceled if the request is made before the order has been processed and shipped. Once shipped, the order cannot be canceled.

Cancellation Process: To cancel a Delivery or product order, customers must contact sales@nc-deliveries.com. In the subject header list the word cancel followed by your order number. You can also contact our customer service team directly. Customers will receive a confirmation email once the cancellation is successfully processed.

Refunds Upon Cancellation: As deliveries and products are non-refundable, canceling a delivery or product order will not result in a refund for any previously billed and processed items.

4. DELIVERY POLICY

Delivery Guarantee: We ensure that all deliveries and products are delivered to the address provided by the customer at the time of purchase. Our responsibility is limited to ensuring that the package is shipped to the provided address.

Incorrect Address: We are not responsible for any issues arising from incorrect addresses provided by the customer. It is the customer’s responsibility to ensure that the delivery address is accurate and up-to-date.

Failed Deliveries: If a package is returned to us due to an incorrect address or failed delivery attempts, the customer will be responsible for any additional shipping costs incurred to re-send the package.

Delivery Timeframe: Standard delivery times may vary depending on the customer’s location and the shipping method selected. Customers will receive tracking information once their order has shipped to monitor the delivery status.

Delivery Schedule: Deliveries will be made in accordance with federal shipping guidelines. Our shipping provider operates on business days and does not deliver on federal holidays. Customers should expect potential delays around these times.

5.TAXES

Taxes: Applicable taxes will be calculated and added to the subscription or product price at checkout.

6. AGE VERIFICATION AND LEGAL COMPLIANCE

Age Verification: Customers must verify their age to purchase cannabis products. We comply with all federal, state, and local regulations regarding the sale of cannabis products.

Legal Compliance: Customers are responsible for complying with all applicable laws regarding the purchase and use of cannabis products.

7. USER RESPONSIBILITIES

Accurate Information: Customers must provide accurate and up-to-date information when creating an account and placing orders.

8. INTELLECTUAL PROPERTY

All content included on this website, such as text, graphics, logos, images, and software, is the property of our company or its content suppliers and is protected by international copyright laws.

9. LIMITATION OF LIABILITY

Our company shall not be liable for any damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if our company has been advised of the possibility of such damages.

10. CHANGES TO TERMS

Our company shall not be liable for any damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if our company has been advised of the possibility of such damages.

11. CONTACT INFORMATION

If you have any questions about these Terms and Conditions, please contact our customer service team at info@nc-deliveries.com.