At NC-Deliveries, respect, safety, authenticity, and integrity are core values. 

At NC-Deliveries, we are on a mission to connect people with local businesses and create incredible and flexible work opportunities. We are constantly striving for all users to have a positive experience while using NC-Deliveries. To do that, we’ve developed these Community Guidelines so that whether you’re a Employee, Driver, or Customer, you understand the expectations of mutual respect and promoting a safe community for everyone.

While these guidelines can’t cover every situation that might come up, we expect that when using NC-Deliveries you’ll treat everyone – including other users, members of the community, and NC-Deliveries representatives – with respect, put safety first, and abide by all local laws and regulations. 

Respect

Everyone should treat others with kindness and respect, so that everyone feels comfortable and has a positive experience using NC-Deliveries. Harassment, discrimination, and inappropriate use of personal information are not allowed.

Harassment

We define harassment as conduct that may cause harm to an individual’s dignity, sense of security, or well-being – whether it’s verbal, physical, psychological, or sexual. This can happen in many settings, including face-to-face, over the phone, or in chats. 

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Examples include:

• Threatening to harm or endanger someone
• Using aggressive or inappropriate language (cursing, rude, or demeaning comments)
• Asking for sexual favors or activities
• Making inappropriate gestures or showing suggestive objects, pictures, or messages
• Making physical contact of a sexual nature, such as touching, trying to kiss, or getting too close 

Discrimination 

We define discrimination as conduct that demeans, insults, or excludes someone based on their personal characteristics, such as race, ethnicity, national origin, disability, age, religion, caste, sexual orientation, sex, gender identity, serious illness, or location. 

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Examples include:

• Treating someone unfairly or excluding them because of these characteristics
• Using harmful stereotypes that reinforce negative ideas about someone
• Engaging in derogatory or demeaning behavior, including using slurs or profane symbols

Misuse of Personal Information

Personal information is any information that can be used to identify a person. We define misuse of personal information as the use of personal information for any reason other than required to complete or receive a delivery, or any unauthorized disclosure of personal information. Under no circumstances should another user’s personal information be shared publicly.

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Examples include: 

• Posting a Driver, Customer, or Merchant’s name or address related to an order online
• Posting a photo of a Driver, Customer, or Merchant after a delivery is completed
• Keeping a customer’s address after a delivery
• Contacting a Dasher, Customer, or Merchant on phone or via text for non-delivery related conversations

Safety

Safety is one of our highest priorities, and we strive to create an environment where everyone feels safe. Creating a risk of physical or emotional harm, taking or damaging personal property, or compromising food safety are not allowed.

Physical Harm

We define physical harm as actions that cause, threaten, or create a risk of physical harm to another person.  

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Examples include: 

• Initiating an aggressive physical interaction
• Brandishing or firing a weapon of any kind (including firearms, pellet guns, knives, or any other object used in a threatening way)
• Failing to properly contain a pet
• Engaging in any physical contact that may be inappropriate or sexual in nature

Dangerous Activities

We define dangerous activities as activities that create a high risk to personal safety for DoorDash users or members of the community. This includes operating a vehicle (e.g., car, moped, bicycle) that compromises the safety of a driver, passenger, pedestrian, or property. We have a zero tolerance policy for the use of alcohol or drugs by drivers while using DoorDash’s platform. All local traffic laws and regulations must be followed.

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Examples include: 

• Speeding or disobeying traffic rules
• Driving under the influence of drugs or alcohol
• Creating a potentially hazardous situation such as improperly driving a vehicle on the sidewalk, blocking a street or intersection
• Not properly containing pets, such as dogs 
• Soliciting drugs, tobacco, or alcohol
• Providing dropoff instructions that would require a Driver to break the law
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Theft or Property Damage

We define theft or property damage as the taking or damaging another person’s property without their consent.

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Examples include: 

• Taking items like bicycles, packages, food, pets, or other personal property
• Driving on someone’s lawn 
• Damaging a Dasher’s vehicle

Product Safety

We define product safety as actions that compromise the safety, quality, or integrity of our products. All local laws around our product quality must be followed. 

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Examples include: 

• Preparing products in an unlawful way
• Opening or tampering with customers products after it is sealed
• Ignoring compliance instructions
• Affecting products with any foreign item/object or cigarette and/or vape smoke
• Maintaining products in an improper manner.
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Authenticity

NC-Deliveries strives to promote a safe and positive experience, so we ask Drivers, Employees and Customers to accurately represent themselves and use their own account when using NC-Deliveries. Depending on how you use the platform as a Driver, Customer, or Employees, we may have different requirements for verification and eligibility. 

Multiple Accounts

Drivers agree to have only one account and to provide accurate information to demonstrate that you meet the requirements to gain and maintain access to the Shipday app. Customers agree to share accurate information to create and maintain an account. Customers also agree to provide accurate information upon registration as this also helps to better tackle fraud and protect Customers. 

Sharing Your Account Information 

In general, for the safety and security of the platform, and to prevent fraud, you should not share your account, your credentials, or provide access to others. For Drivers, you should be the only person using your account or completing the delivery (such as picking up or dropping off an order). For Customers, it’s ok to put in an order for delivery to someone else when they have given consent, but you should use your own account. 

*Review the terms of your Driver, Customer, or Employee agreement for more information about applicability in your location or country.

Integrity

We ask everyone who uses NC-Deliveries to act with honesty and with integrity. The platform should not be manipulated for monetary gain or to engage in other bad faith behavior that could negatively impact other users. 

For Drivers, this might mean providing inaccurate information about completing a delivery, manipulating referral and promotional programs for monetary gain, intentionally delaying a delivery to benefit from payment incentives, or providing any false information for extra payouts.

For Customers, this might mean making inaccurate claims about food delivery or quality to receive a refund, fraudulently using someone else’s account or payment method NC-Deliveries or filing abusive charge disputes with a credit card company, manipulating referral and promotional programs for monetary gain, or any other attempts to receive financial compensation through inaccurate reports. 

For Employees, this might mean impersonating existing NC-Deliveries Employees, misrepresenting yourself as a legitimate Employee, or misrepresenting the work you do on the NC-Deliveries platform.

Appeals

All members of our community – Drivers, Customers, and Employees – must meet our standards and follow our policies. However, if you think we’ve taken an action by mistake, you can always appeal that decision and provide us with more information to consider. Customers & Drivers can access account appeals through support@nc-deliveries.com.