At NC-Deliveries, we are proud to provide a platform to grow and empower local economies and provide people access to flexible work opportunities that allow them to be their own boss, make meaningful money, and explore their community. 

Because we value our business relationship with Drivers and anyone else who provides services on the NC-Deliveries platform, we want to be clear, upfront, and transparent about the kinds of activities that can lead to you losing access to certain opportunities on the NC-Deliveries platform or the NC-Deliveries platform itself, as well as how the process of account deactivation works. If you have additional questions about this policy or other policies contact us at support@nc-deliveries.com.

 RATINGS ON NC-DELIVERIES

Background:

Consumers who place an order through the NC-Deliveries platform are asked to rate the service they receive on a scale of one to five stars. Ratings are critical to the success of the NC-Deliveries platform because they allow consumers to ensure that the deliveries and other services completed through the platform are high in quality. Drivers that are consistently late, deliver orders with missing items, behave unprofessionally, or who don’t complete the orders they accept in accordance with customer or merchant instructions typically receive lower ratings.

How it affects you:

To provide services on the NC-Deliveries platform, you must maintain a certain customer rating. Unless otherwise notified in writing, the minimum rating threshold(s) for Drivers can be found but asking your supervisor. You are responsible for monitoring your rating. However, as a courtesy you may be notified if your rating starts falling near the threshold level. If your rating falls below the threshold, you may lose access to certain opportunities or your account may be deactivated.

ACCEPTING AND COMPLETING ORDERS

Background:

The acceptance rate is the percent of offers shown that are accepted and the completion rate is the percent of offers completed of those that are accepted. When an opportunity is offered through the Shipday app, key details of the offer are displayed, including the services involved, pick-up and drop-off locations, an estimate of the time the delivery or service will take, and the minimum guaranteed amount of pay.

As independent contractors, Drivers have the right to decline any opportunity offered to them. However, accepting an offer is an agreement to complete that delivery or service in accordance with customer or merchant instructions. 

How it affects you:

While by accepting an order you are agreeing to complete that delivery or service, we recognize that unforeseen circumstances may arise. You therefore have the right to occasionally not complete a delivery or service after you accept it, as long as for deliveries, you cancel before you pick up the items to be delivered. To provide services on the NC-Deliveries platform, however, you must maintain a certain completion rate. You are responsible for monitoring your completion rate. However, as a courtesy you may be notified if your completion rate starts falling near the threshold level. If your completion rate falls below the threshold, you may lose access to certain opportunities or your account may be deactivated.

KEEPING THE PLATFORM SAFE AND SECURE

At NC-Deliveries, the safety and security of service providers, merchants and consumers that use the NC-Deliveries platform is paramount. We want drivers to feel safe when performing deliveries or other services, merchants and businesses to have a positive experience working with Drivers and other service providers, and consumers to not be concerned about opening their door to receive their order.

Creating an unsafe or unsecured environment for anyone on the platform or the communities in which NC-Deliveries operates is grounds for immediate account deactivation. These behaviors include, but are not limited to:

• Violence or inappropriate behavior, including use of abusive or offensive language – Exhibiting objectively unsafe or offensive behavior, including physical, sexual, or verbal assault of a consumer, merchant, another Dasher or service provider, or any other person.
• Use of alcohol and drugs – Performing services while under the influence of alcohol or drugs.
• Discrimination or harassment – NC-Deliveries is committed to providing a platform free from discrimination and harassment and therefore prohibits discrimination and harassment by or directed at service providers, merchants, consumers, or NC-Deliveries employees because of race, color, sex, gender, national origin, ancestry, religion, creed, physical or mental disability, medical condition, marital status, sexual orientation, age, profession or any basis protected by federal, state, or local law.
• Unsafe driving, biking, or scooter riding – Exhibiting objectively unsafe conduct when driving, biking, or operating a scooter while performing services on the NC-Deliveries platform, such as texting and driving, not pulling over if needed to review information about a delivery opportunity, or failing to be conscientious while using navigation apps. Service providers involved in accident(s) may be subject to account deactivation, depending on all facts and circumstances of the accident(s).
• Failure to comply with the law or use of the platform for any criminal activity – Violating any local, state, or federal law while using the NC-Deliveries platform, including any applicable criminal or traffic laws. This includes but is not limited to theft of any goods or items, damage to or theft of any third party property, failure to properly check customer ID for age-restricted orders, and use of the NC-Deliveries platform to engage in or assist with any potentially criminal activity. 
• Failure to pass identity verifications and screening criteria – Failing to meet NC-Deliveries identity verification, background check, or screening criteria – whether at the time of account creation or any time thereafter – is grounds for being denied access to the NC-Deliveries platform or account deactivation if you have already accessed the platform.
• Disclosing personal information without authorization – Using personal information for any purpose other than completing services on the NC-Deliveries platform, including posting online, saving, or otherwise sharing with any third party, except as may be legally required.
• Tampering with deliveries, opening packaging, or failing to maintain standards of food safety – Opening, using, consuming, or tampering with a delivery or customer order; failing to use an insulated thermal bag, if applicable, to safely transport deliveries.
• Off-Platform Services – Delivering or accepting payment for any service or item solicited by a customer on or through the NC-Deliveries platform outside of the formal offer presented to you through the NC-Deliveries platform. 

FRAUD OR ABUSE OF THE PLATFORM

Much of the NC-Deliveries platform rests on minimum business standards of integrity and fair dealing. We trust service providers to use the NC-Deliveries platform honestly and with integrity. Service providers that abuse the platform or engage in fraud, or that cause others to do the same, will be subject to account deactivation. Examples of abuse and fraud include, but are not limited to:

• Manipulating referral systems or promotions – Gaming or manipulating any consumer, merchant, or Driver referral program, Driver pay promotions, or any other similar types of programs offered through the NC-Deliveries platform.
• Providing information that is fraudulent or inaccurate – Misrepresenting information during signup, providing false information to NC-Deliveries, merchants, or consumers – including but not limited to information that causes or induces cancellations, spoofing or manipulating location or GPS information, falsifying identity information, or misrepresenting merchant information, such as falsely stating that a store is closed or that items are not available – related to the performance of services, creating multiple accounts for the same individual, or using the same personal information, such as a phone number, as an account already in use, or failing to accurately identify the mode of transportation being used to perform services.
• Disrupting the NC-Deliveries platform – Taking any action, either directly or indirectly, that is intended to or does damage, disable, interrupt, overburden, or impair the functionality of the NC-Deliveries platform or the servers or networks connected to the NC-Deliveries Platform;
• Scraping – Using any robot, spider, web crawler, extraction software, automated process and/or device to scrape, copy, index, frame, monitor, conduct any systematic retrieval of data or other content from any portion of NC-Deliveries platform or its content.  
• Unauthorized Access – Gaining or attempting to gain unauthorized access to the NC-Deliveries platform and/or to any account, resource, computer system, and/or network connected to any NC-Deliveries server. This includes using the personal information of another individual, or any breach or circumvention of any security or authentication measures DoorDash may use to prevent or restrict access to the NC-Deliveries platform.
• Sharing or providing access to your account – Sharing your user ID, password, or any other means of access to your NC-Deliveries service provider account with any other person or entity.
• Third party rights – Using NC-Deliveries in any way that infringes third party rights, including copyrights, trade secrets, trademarks, or other rights of any third party, including privacy or publicity rights. 
• Extending the time or distance of a delivery or other task – Taking actions in order to extend the time or distance of a delivery or other task in order to increase active time while using Earn by Time mode or performing services in a location that requires pay based on active delivery or service time

VIOLATING THE TERMS OF YOUR CONTRACT

Violating any of the terms of your Independent Contractor Agreement or any other agreement or policy that you agreed to as a condition of accessing the NC-Deliveries platform will serve as a valid basis for losing of access to certain opportunities or deactivation from the NC-Deliveries platform. This includes but is not limited to:

• Failure to Accurately Record Completion of a Service – Marking a service as complete when you did not complete it or indicating that you have completed the requirements of a service when in fact you have not. Likewise, repeated failure to timely mark a service as complete when it has, in fact, been completed. 
• Failure to Complete Services in a Safe or Timely Manner – Failing to provide and complete services timely and safely, while adhering to reasonable expectations of food safety, quality, and health standards as required by the merchant(s) and/or applicable law.
• Failure to Adhere to Applicable Service Level Requirements – Completing any service you accept inaccurately, which includes delivering the wrong order or an order with missing items, taking any action that would impair or change the quality or presentation of any item(s), or otherwise failing to adhere to the instructions or specifications of the customer, merchant, or any other party requesting the service.  

APPEALS

If you lose access to the NC-Deliveries platform through account deactivation, you will be provided instructions for how to appeal. This process will apply to deactivations from the NC-Deliveries platform based on violations of the Independent Contractor Agreement or this Service Provider Platform Access Policy.